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| goofyfoot_rider |
 Posted: Fri Jun 01, 2012 3:05 pm |
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ORDER OF THE SKULL
Joined: 07 Feb 2003
Posts: 6409
Location: SunDiego CA
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I sold something on ebay back around May 12th, shipped it
with a delivery tracking number, and the buyer still hasn't received it.
The USPS tracking confirmation/tracking thing shows it being received started to migrate but then stops....should have gone from san diego to hawaii but went it went north to richmond ca then stops.
should i re-imburse the buyer for not receiving their item? is the post office liable for losing it? what should i do? |
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| brokenorderband |
| Posted: Fri Jun 01, 2012 4:06 pm |
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ORDER OF THE SKULL
Joined: 29 Oct 2009
Posts: 6560
Location: West of Mordor
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Send the buyer the tracking number and then go into the post office and talk to them. They can call these places on the phone.
I would wait at least 30 days before refunding unless the buyer is a prick who you think will neg you. |
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| goofyfoot_rider |
| Posted: Fri Jun 01, 2012 4:18 pm |
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ORDER OF THE SKULL
Joined: 07 Feb 2003
Posts: 6409
Location: SunDiego CA
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| i don't care if they neg me but it was the buyer's first purchase on ebay......they have the tracking number too. I'll take the tracking # to where i dropped it off and see what happens......... |
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| slob-air |
| Posted: Fri Jun 01, 2012 4:23 pm |
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Site Admin
Joined: 27 Oct 2001
Posts: 63528
Location: S&B HQ
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goofyfoot_rider wrote: The USPS tracking confirmation/tracking thing shows it being received started to migrate but then stops....should have gone from san diego to hawaii but went it went north to richmond ca then stops.
It's waiting for a plane ride. It'll move soon enough. |
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| goofyfoot_rider |
| Posted: Fri Jun 01, 2012 6:48 pm |
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ORDER OF THE SKULL
Joined: 07 Feb 2003
Posts: 6409
Location: SunDiego CA
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maybe waiting for a plane ride but I've shipped stuff from San Diego to the UK and it's gotten there sooner than this....  |
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| zeno01 |
| Posted: Fri Jun 01, 2012 9:21 pm |
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ORDER OF THE SKULL
Joined: 12 Jan 2007
Posts: 5858
Location: Fargo, ND
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| Yep, it's waiting. We (at work) had something going to Guam, and the last stop was Richmond, CA for weeks. I believe USPS considers it lost after 30 working days (Mon. through Fri. using a 5 day week). It sucked waiting, but the customer got it right before the last day and was happy. It sucks waiting, be empathetic to the buyer and remind them that you did ship it, and it's in the hands of the postal service (and thank them for being understanding). |
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| oldschoolboy |
| Posted: Fri Dec 28, 2012 7:03 am |
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Joined: 10 Dec 2012
Posts: 266
Location: Australia
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I had sameee issue awaiting for a deck from usa recently!
Eventually got it, but still was upset at nearly 10 days for expresss international, when usually i get express parcels from usps in 3-4! |
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