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USPS

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goofyfoot_rider
Posted: Fri Jun 01, 2012 3:05 pm Reply with quote
ORDER OF THE SKULL ORDER OF THE SKULL
Joined: 07 Feb 2003 Posts: 6409 Location: SunDiego CA
I sold something on ebay back around May 12th, shipped it
with a delivery tracking number, and the buyer still hasn't received it.

The USPS tracking confirmation/tracking thing shows it being received started to migrate but then stops....should have gone from san diego to hawaii but went it went north to richmond ca then stops.

should i re-imburse the buyer for not receiving their item? is the post office liable for losing it? what should i do?
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brokenorderband
Posted: Fri Jun 01, 2012 4:06 pm Reply with quote
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Joined: 29 Oct 2009 Posts: 6536 Location: West of Mordor
Send the buyer the tracking number and then go into the post office and talk to them. They can call these places on the phone.

I would wait at least 30 days before refunding unless the buyer is a prick who you think will neg you.

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goofyfoot_rider
Posted: Fri Jun 01, 2012 4:18 pm Reply with quote
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Joined: 07 Feb 2003 Posts: 6409 Location: SunDiego CA
i don't care if they neg me but it was the buyer's first purchase on ebay......they have the tracking number too. I'll take the tracking # to where i dropped it off and see what happens.........
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slob-air
Posted: Fri Jun 01, 2012 4:23 pm Reply with quote
Site Admin Joined: 27 Oct 2001 Posts: 61493 Location: S&B HQ
goofyfoot_rider wrote:
The USPS tracking confirmation/tracking thing shows it being received started to migrate but then stops....should have gone from san diego to hawaii but went it went north to richmond ca then stops.




It's waiting for a plane ride. It'll move soon enough.

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goofyfoot_rider
Posted: Fri Jun 01, 2012 6:48 pm Reply with quote
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Joined: 07 Feb 2003 Posts: 6409 Location: SunDiego CA
maybe waiting for a plane ride but I've shipped stuff from San Diego to the UK and it's gotten there sooner than this....
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zeno01
Posted: Fri Jun 01, 2012 9:21 pm Reply with quote
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Joined: 12 Jan 2007 Posts: 5417 Location: Fargo, ND
Yep, it's waiting. We (at work) had something going to Guam, and the last stop was Richmond, CA for weeks. I believe USPS considers it lost after 30 working days (Mon. through Fri. using a 5 day week). It sucked waiting, but the customer got it right before the last day and was happy. It sucks waiting, be empathetic to the buyer and remind them that you did ship it, and it's in the hands of the postal service (and thank them for being understanding).

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oldschoolboy
Posted: Fri Dec 28, 2012 7:03 am Reply with quote
Joined: 10 Dec 2012 Posts: 266 Location: Australia
I had sameee issue awaiting for a deck from usa recently!
Eventually got it, but still was upset at nearly 10 days for expresss international, when usually i get express parcels from usps in 3-4!
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